Returns & Exchanges
MCC is committed to offering our customers the finest products with perfect quality available. However, on rare occasions an item may have small irregularities.
If there is a problem with your order from mcccosmetics.com.my, please notify us within 7 working days, so we may advise you of the necessary steps before returning the products.
If you feel the products you received from mcccosmetics.com.my do not meet your expectations, you may return, within 14 working days from delivery, any item in its original unused condition for a full refund. Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels or tags still attached. (Please be aware some items are ineligible for return, please check the list below)
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.
You will need to request a return by submitting the Returns e-Form, this can be found below. After the submission, an auto-responded email with your return details will be sent to you. You will need to print out the email and place it inside the return package along with the original dispatch note and item(s) you wish to return. All returns should be addressed to:
Beaulogy Sdn Bhd
9-2, Wisma Fiamma,
No. 20 Jalan 7A/62A,
52200 Kuala Lumpur, Malaysia.
Please pack the contents carefully to avoid damage. We strongly recommend that the parcel be sent by a recorded delivery service, one that requires a signature upon receipt. Please retain receipts and tracking information for your records. We cannot accept liability for returned goods lost in transit. Regrettably, return shipping and handling charges are not refundable.
If you require a refund, this will be processed within 30 days of receiving your goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. Refunds will only be made against the original credit/debit card used.
An exchange will be posted within 14 working days of the returned items being returned.
Please be advised that we cannot accept returns for the following products, this is due to hygiene reasons:
- Mascara & Eyelashes
- Sheer Lipgloss & Intense Lipgloss
- Matte Lip Liquid
- Brow and Lash Gel
The above policy is only applicable to purchases made online. If you purchased your item from one of our retail stores, please understand that each store has its own return policy. We’re sorry, but returns for purchases made at MCC retail stores or department store locations may not be returned or exchanged at mcccosmetics.com.my, regardless of whether there is a fault with the product. Returns for purchases made online will not be accepted for return or exchange at MCC retail stores or department store locations.